Terms and Conditions


Our pre-order unlock service, is a service where you are placed on a mailing list which ensures keenest price of unlock from our service providers and allows us to check that the device has not been blacklisted on Apple's database. The pre-order charge will be offset against the final unlocking amount which may exceed the pre-order charge depending on the carrier/contract status of the device. If the device returns as blocked due to unpaid bills an additional fee will be required by the carrier to clear the balance in order to complete the unlock. An email notification will be sent to you as soon as the unlock is available to release. This is a specialist service, benefiting from discounted rates and faster unlocking times through submission of bulk unlocks.

Our standard unlock service is for original device owners who are able to provide the original mobile number associated with the device, this is a one off payment with standard unlocking times set by the network provider.

1. iPhone Approved Unlock Service.

1.1 The services provided on the iPhone Approved Unlock website allow the user to remove the network lock and iCloud Activation Lock from their mobile phone via IMEI number. All our services include customer support via email during office hours.

1.2 Once full payment has been received from a customer our service of providing an unlock solution begins. At the point of order placement our timeframes are calculated and given as a guideline.

1.3 Once the unlocking process is complete an email will be sent to the email address provided to notify the customer. The email will also provide the exact instructions for completing the unlocking process by connecting to iTunes.

2. Refunds.

2.1 Refunds will be given if an unlock has not been delivered within 30 days and has not already been rejected for any reason. You cannot cancel prior to the 30 day window as our contract with our suppliers is 30 days and we incur costs as soon as the unlock is submitted.

2.2 If you have placed an order with us and the device has contract issues such as unpaid bills, still in contract or an unclean IMEI then a refund cannot be provided. This is highlighted and agreed along with our terms and conditions at the point of purchase. Please note that we incur considerable costs as soon as an order is submitted. Any attempt to defraud the business through an attempted chargeback will be disputed on this basis. We are able to successfully recover monies in cases where payment has been reversed or charged back. In addition to recovering funds we will also forward an invoice for a demand for payment including a £100 administration fee which will be applied to the invoice. Customers will be allowed a 30 day grace period within which to pay the invoice. If the invoice remains unpaid, we will seek recovery via our debt collection agents.

2.3 If you have purchased a pre-order, pre-orders for unlocks are non-refundable as the process is automated and begins as soon as it is submitted. The pre-order process includes a number of eligibility checks of which are chargeable.

2.4 iPhone Approved Unlock will not refund an order that has been submitted and is being processed. We incur the cost of unlocking from the carrier immediately once we submit your unlock to them. Some iPhones will have a set amount of input attempts, we will not refund if this has been breeched.

2.5 It is up to the customer to ensure the correct input of the phone's information and customer information when purchasing. The IMEI entered into the site must be found on the phone by dialing *#06#. If the IMEI, mobile number or network provided is later found to be submitted incorrectly by the customer then a refund will not be provided and the unlock request will come back “Blocked”.

2.6 If an order is made with iPhone Approved Unlock and an unlock is sent to you; you the customer must provide us with proof that the unlock has failed to unlock your device, the device is still locked and provide full details of the procedure you took. Only then will a refund be issued.

2.7 If your phone was already unlocked before you purchased an unlocking service, that will not be considered grounds for a refund.

2.8 When purchasing an iCloud unlock, the IMEI should be clean, find my iPhone off and LOST MODE not activated. Refunds are not issued for an un-clean IMEI, if find my iPhone on or if LOST MODE is activated as this service incurs considerable cost on our behalf. The original purchase receipt for the device will be required to prove ownership.

2.9 Any device we unlock that previously had unpaid bills or outstanding installments will NOT be warrantied should the device become re-locked. If the device becomes re-locked, this will not be grounds for a refund.

2.10 Refunds are not issued for a device that is less than 6 months old or is a corporate handset. If your handset is on EE then it must have been activated for at least 6 months.

2.11 If your device has an iCloud activation lock and you can not activate it, you must remove the iCloud account by contacting the owner of the device or purchasing an iCloud removal from us or another provider. We will not provide a refund where we have completed a sim unlock which you are unable to use due to an Activation Lock.

3. Buyer Requirements.

3.1 Customers must ensure that they check the compatibility of their handset with the network they intend to use once unlocked.

3.2 It is the customer's responsibility to ensure that they have read the information on this website.

3.3 Black listed / stolen / lost phones / contract issues / incorrect network provided (also known as Blocked) - The term black listed covers phones that are not paid off, lost, stolen, insurance claimed etc. It is the customer's responsibility to check whether the device is black listed. Lost, stolen and abused handsets are barred/blocked once reported and cannot be used inside the country it was blocked in on any major networks. If we undertake an unlock and find the phone has been marked Blocked and is in fact logged as either lost, stolen, abused, bad ESN and/or contract issues, we cannot refund your payment.

3.4 Certain networks may be subject to an additional charge and or require the phone to be 6 months old before unlocking. As this is an automated process and the device has already been submitted for unlock, this will remain in queue and the unlock will be released for the device upon expiry of the 6 month contract.

3.5 Prior to unlocking your phone, it is the customer's responsibility to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up and synced with iTunes prior to attempting any unlocking procedure. We will not accept responsibility for the loss of customer data for any reason.

3.6 Unlocking your iPhone is 100% legal in the Europe, North America and many other regions. Some laws may vary and it is down to the buyer to comply with local laws when unlocking their iPhone.

3.7 In some circumstances we may require additional information about the device being unlocked.

3.8 If an unlock is being processed by us the user may not attempt to obtain an unlock by any other method. This could lead to the device breaching the maximum number of unlock requests.

3.9 Any issues with services provided by iPhone Approved Unlock MUST first be reported to us via the given support channels (email/helpdesk) We then request 7 days to satisfy any such issues.

4. Delivery Times and Service.

4.1 We reserve the right to change any information on the website including prices and delivery times at any time which are set by ourselves and the relative networks. If your unlock is in progress we will inform you immediately of any changes.

4.2 All estimated delivery times are calculated using business days.

4.3 We will endeavor to beat these delivery times but sometimes delays do occur. In the event of a significant delay, there is no automatic right to cancellation.

5. 100% Money Back Guarantee

All of the products on our websites are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:

5.1 Guarantee does not apply where handset appears to be BLOCKED (Handsets are blocked in the if reported lost, stolen or abused) in these cases vouchers will be provided for you to use against an alternative carrier unlock ( iCloud services are not eligible with vouchers) and will expire after 30 days of being issued.

5.2 Guarantee does not apply if the customer has provided incorrect information.

5.3 Guarantee applies only if our attempt to unlock your iPhone returns an 'unavailable' report to our server. If the device is already unlocked (prior to our completion email) then no refund can be made as the IMEI still gets processed and charged for regardless.

5.4 "Pre-orders" are not covered by our money back guarantee. You are paying to be placed on our mailing list service.

6. Fraud Protection

6.1 We reserve the right to refuse any order that appears to be suspicious or that proves to be fraudulent. In certain cases, iPhone Approved Unlock may request that you submit a scanned photocopy of your picture ID, passport, credit card statements and bank statements to completely verify the integrity of your order.

6.2 iPhone Approved Unlock may report orders which turn out to be fraudulent to the relevant authorities so that they may investigate them to the fullest extent of the law.

6.3 Please note that IP addresses are recorded when placing an order online

6.4 Any attempts to defraud our company will be reported to the relevant authorities, in cases where payment has been reversed or charged back we will recover monies and demand administration charges. If the monies are not repaid in full along with any additional administration fees, then we will look to recover these costs through debt collection agencies.

6.5 We do not tolerate defamatory statements or any post containing libel and defamatory statements on the internet, including but not limited to Review Websites and Blogs. Defamation is any published material that damages the reputation of an individual or an organisation. Any defamation aimed at damaging the reputation of any individual or the organisation will be reported to the relevant authorities.

7. Cancellation

7.1 Due to the nature of the service, we are unable to accept a cancellation once your order has been submitted. By using this site you accepts these Terms.

7.2 We reserve the right to terminate a customer's order if they demonstrate any form of verbal abuse or aggression towards a member of our staff either verbally or in writing. All communication will be terminated and all correspondence forwarded to our legal team. Any customer would also forfeit their right to a refund in this instance.

7.3 If an order is canceled by way of a CHARGEBACK during the unlocking process the device may fall into a BLOCKED/BLACKLISTED state and will not be able to access a GSM network again. This is irreversible and something we have no control over.

8. Damage

8.1 iPhone Approved Unlock does not accept any liability for any damage to your iPhone whilst in the unlocking process.

iPhone Approved Unlock reserve the right to amend these terms and conditions at any given time. All changes made will reload on the website at iPhone Approved Unlock. Therefore, the buyer is responsible to read the terms and conditions on every occasion you visit iPhone Approved Unlock. Your use of the website will signify your acceptance to be bound by the latest terms of use.

Dial *#06# to get your IMEI
Finding your IMEI Number

Your IMEI number can be found in the Settings > General > About screen, or by dialling *#06#